all orders are processed on receipt and submitted electronically with their respective publishers on a daily basis;

shipments arriving at our facility are not retained but shipped onwards immediately (unless customer requests otherwise).

Experienced handling of urgent orders, with a variety of options depending on customers' requirements:

24/48 hour courier service available in cooperation with most publishers, charged at cost and with reporting back of tracking information;

if 24/48 hour service is not absolutely essential, we have a 6 workdays intermediate option for UK sourced titles which avoids courier rates;

we are always ready to explore unusual measures to help out.

immediate and unsolicited chasing with publishers of overdue orders;

regular updating of publication or reprint dates for titles postponed by publishers.

Libraries can choose one or more reporting options. This selection can be changed at any given time or combined and varied by individual budgets or order types to suit their needs:

complete status reports of recorded orders with each shipment, and/or:

status change reports with each shipment, and/or:

immediate status change reports by email, and/or:

faxed or emailed order confirmations on receipt.

Our flexible order processing system allows for a wide array of invoicing preferences, such as:

separate invoicing by budget;

separate delivery to different offices;

invoices per title or combined;

extensive order references on invoices and reports;

special messages on invoices and reports, such as end user information;

duplicate and/or triplicate invoices;

invoices with each delivery or rather packing notes followed by monthly statements.

we can provide detailed financial statistics subtotalled by any given period, and/or;

subtotals by order types, and/or;

subtotals by budget name or code.

transparent calculation of prices for foreign books: (retail price + shipping to NL) x currency rate + VAT as applicable = EUR price;

shipping cost for US, UK and DE sourced titles is extremely reduced by our use of cost-effective shipping agents;

turnover-based discount programme available;

titles supplied to us at non-standard trade terms, whilst being excluded from this discount schedule, are clearly indicated as such and delivered with only a modest markup.

free shipping from our offices to our Dutch customers, at postal cost elsewhere;

free expert packing and care: no stock means no previous shelf life;

all deliveries are sent by traceable means;

custom-made packaging tape for extra in-transit security.

We offer our customers extensive payment facilities in order to reduce bank charges and administrative overhead:

Visa and Mastercard accepted for orders from abroad;

customers in Belgium, Germany, Luxemburg, Switzerland, the UK and the US can be charged in their own currency and may settle to our local bank and postal accounts in own country.

Overstocks, returns, slightly damaged copies, antiquarian books at greatly reduced prices on our Special Offers pages. Online ordering available.

duplicate checking of ISBNs and order numbers by customer/budget;

regular current awareness services as well as incidental bibliographic help provided;

price quotes from the most up-to-date and reliable sources available.